Case Study: Successful Outcome to a Stressful Case Involving Builders

If you have read some of our previous case studies you will see they often involve fighting for the rights of elderly people. In some cases they involve people who have been swindled out of money for building work in one of the London boroughs.

However as a London-based charity, Thrift Urban Housing doesn’t just help the elderly. The case we’re going to share with you today involves a family – two middle-aged professional people with two younger children. They employed a builder who came highly recommended and was a member of the Federation of Master Builders (FMB). If you take a closer look at the website for the FMB you will see they require builders to go through certain procedures before they can sign up as a member.


Image courtesy of mai05

The builder was employed by our clients to build a loft conversion. This involved creating another bedroom with an en-suite shower. Our clients initially thought the work went well. However it was completed late and the builders kept asking for more money. The clients believed this was unjustified.

About two months after the work was completed the person in the house next door went into his loft. What he found there was extremely distressing. It led to many months of heartache for our clients, and the neighbour blamed them for what had occurred.

The builders had used three sections of steelwork to break through into the neighbour’s loft. They left the steelwork overhanging by some 300mm. When the issue was discovered the clients referred themselves to Thrift Urban Housing.

This was a demanding job to put right. The floor levels between the clients’ house and the neighbour’s house were not the same. The neighbour’s surveyor wanted to remove the roof. Eventually Thrift Urban Housing was able to resolve matters without needing to remove the roof. The job was finally finished as it should have been in the first place. The clients then sued the original builders with our help and our reports, and they have now managed to be repaid and compensated for what happened to them.

It just shows what can go wrong when you hire a builder. It is rare for problems like this to occur when the builder is highly recommended and is a member of the FMB. However it is vital that you fight for your corner – and Thrift Urban Housing can help you do that.

Our Building Handyman service is just one of the services we provide to help ensure people can get access to excellent quality building services in the London boroughs. We believe in standing up for what is right and resolving what has gone wrong for others. If you think we might be able to help you or someone you know, you can get in touch with us to find out more.

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