Case Study: Helping to Protect the Elderly

Most of us have heard horror stories relating to elderly people being ripped off by builders and other tradesmen. Here at Thrift Urban Housing, we come across more stories than others. Our Fraud Service is working hard to reduce instances of this happening across London. We also step in when people contact us after a job has gone wrong.

Delays to an en-suite room cause stress and upset for two elderly people

We recently found out about a 70-year-old woman who, along with her 90-year-old mother, instructed a builder to put in an en-suite for them in their two-bedroom flat. Work began in October last year, when the builder ripped everything out and left the room as a shell.

Unfortunately, this was the point where the builder told the elderly owners he had been called away to a variety of other jobs. The client pleaded with him to return and finish the work he had started, to no avail. The room has been a building site since October. This meant there was only one usable bedroom. The client ended up sleeping on the sofa so her elderly mother could have her bed.

Thrift Urban Housing gets involved

Our aim here is clearly to rectify the situation as quickly as possible. The client and her mother were both very distressed and upset by what had happened. It was clear the builder was using their home as a storage facility; he’d left an assortment of tools and equipment in the room he was supposed to be working on.

We believe it was his intention to return and do a bit of work here and there whenever it suited him, without taking his clients’ wishes or needs into consideration.

We are thankful to be involved with this case now. Suffice to say the builder will be sacked. We are calling in experts to make sure the room is put right with the desired en-suite in place as quickly as possible. The work will be properly supervised and inspected. It will only be signed off once it is fully complete and meets the required standards.

Do you know anyone who has been caught out by a rogue builder?


Image courtesy of RonitGeller

While the vast majority of builders are honest and hardworking, delivering excellent results in all their projects, there are some who give the industry a bad name. If you know of anyone in the London area who has been caught out by a rogue builder, get in touch with Thrift Urban Housing and our Fraud Service today. Alternatively, put them in touch with us and we’ll do whatever we can to put things right.

Keeping an eye on our elderly neighbours is always very important. This story shows just how easy it is for them to be duped by builders who don’t have their best interests at heart.

Do you have any stories to relate about rogue builders in your area? Have you been caught out in the past? Get in touch and let us know more. We may be able to help.

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